Refund policy

CANCELLATION & RETURNS POLICY

ORDER CANCELLATION (BEFORE DISPATCH): You have the right to cancel your order free of charge at any time before it has been processed and dispatched by our fulfilment team.

  • To request a cancellation, please email us immediately at reoribath@gmail.com with your order number, or submit a request through your online customer account.
  • If your order has already been dispatched, we can't cancel it in transit. However, you may return the unopened items upon arrival in accordance with our 14-day policy below.

14-DAY COOLING-OFF PERIOD & RETURNS (UNOPENED ITEMS):

Under the UK Consumer Contracts Regulations, you have the right to cancel and return your order for any reason within 14 calendar days of receiving your goods. Hygiene & Health Protection Exemption: Due to the personal care nature of our products (including soaps, skin creams, face cloths, and soap saver pouches), we cannot accept returns or offer refunds for any items where the seal or outer packaging has been broken, opened, or tampered with after delivery. To qualify for a return under your 14-day cooling-off right, items must be: 

  • Unused, unworn, and in the exact same condition as received.
  •  In their original, unopened packaging with all seals intact.

HOW TO RETURN AN ITEM:

  1. Contact us at [Your Email Address] within 14 days of receiving your order to notify us of your intention to return.
  2.   We will provide you with the correct UK return shipping address and a Return Reference Number.
  3. Package the items securely. Return Shipping Costs: Unless an item is faulty, damaged, or sent in error, the customer is responsible for paying all return shipping costs. We strongly recommend using a tracked postal service and retaining proof of postage, as we cannot accept liability for items lost or damaged in return transit.

REFUNDS: Once your return is received and inspected by our team:

  • We will email you to confirm receipt and whether your refund has been approved or rejected based on the item's condition and hygiene seals.
  •  If approved, your refund will be processed back to your original payment method within 14 calendar days.
  • As required by law, we will refund the original purchase price plus our standard outgoing delivery fee (if paid). Express or upgraded shipping options chosen at checkout are non-refundable.

DAMAGED, FAULTY, OR INCORRECT ITEMS: Under the UK Consumer Rights Act 2015, you have a 30-day right to reject goods that arrive faulty, damaged, or not as described for a full refund.

  • If your package arrives damaged or you receive the wrong item, please email us within 48 hours at reoribath@gmail.com with photo evidence of the outer packaging and products. 
  • We will provide a prepaid return label and issue a replacement or full refund (including all shipping costs) once we verify the issue.

CONTACT US: For any questions regarding cancellations, returns, or refunds, please contact: 

  • Business Name: ReOri
  • Email: reori@gmail.com